Qualifications:
- Strategic UX leader with expertise in design systems, product strategy, and team development
- Data-informed decision maker with strong stakeholder communication and cross-functional collaboration skills
- Deep expertise in human-centered design, design thinking, and research-driven product development
- Proven track record leading distributed, cross-functional teams to deliver high-quality products at scale
- End-to-end product design experience across web, native mobile (iOS/Android), and responsive platforms
Professional Experience:
Director of User Experience
2022 – 2026
American Express Global Business Travel, Chicago, IL
Led a global team of 20+ UX professionals across research, design, and content, shaping the end-to-end experience of American Express Global Business Travel's Egencia platform serving millions of business travelers worldwide.
Senior Product Designer - Egencia
2020 – 2022
Expedia Group, Chicago, IL
Drove research, UX strategy, interaction design, and prototyping for key Egencia products, partnering with product and engineering to deliver measurable improvements to the traveler experience.
Director of User Experience
2018 – 2020
Virgil Holdings, Chicago, IL
Built and led a remote product design team in a fast-paced startup environment. Owned end-to-end UX—from discovery research through high-fidelity prototypes—partnering directly with product and engineering leadership.
Mobile User Experience Architect
2016 – 2018
Grainger, Chicago, IL
Defined the mobile product vision for Grainger's iOS and Android apps. Led information architecture, interaction design, and usability research within an agile team, driving adoption and engagement improvements.
User Experience Design Director, Product
2014 – 2016
Dom & Tom, Chicago, IL
Led UX for client engagements including a POS system for a startup and a claims management portal for a Fortune 50 insurer. Delivered responsive design systems and collaborated with engineering on living style guides.
Director, User Experience & Design
2009 – 2014
Cars.com, Chicago, IL
Directed a 30+ person UX organization responsible for Cars.com and related properties (25M+ monthly visits). Oversaw research, design, IA, prototyping, A/B testing, and SEO strategy. Mentored managers and ICs.
Earlier Roles at Cars.com
2000 – 2009
Cars.com, Chicago, IL
Progressive growth from Web Designer to Art Director to Group Manager, establishing design systems, brand standards, and front-end development practices for one of the top automotive marketplaces.
Freelance & Early Career
1993 – 2000
Various, IL
Graphic design, web development, video production, and print design for agency and direct clients across advertising, publishing, and small business sectors.